Question 1

What document types are supported?

Accepted Answer

LoadPilot processes load tenders, rate confirmations, and bills of lading in PDF, PNG, and JPG formats.

Question 2

How accurate is extraction?

Accepted Answer

Clean documents extract with high confidence. Every field carries a confidence score, and low-confidence results are routed to human review before approval.

Question 3

Can users edit shipment data?

Accepted Answer

Yes. Reviewers can edit any extracted field. Each change is recorded in the audit trail, capturing the old value, new value, and who made the change.

Question 4

Can teams collaborate?

Accepted Answer

Yes. LoadPilot supports admin, manager, and dispatcher roles sharing a common review queue with full auditability.

Question 5

How are exports generated?

Accepted Answer

Approved shipments can be exported to Excel, CSV, or JSON on demand, with a complete export history retained per tenant.

Question 6

How secure is my data?

Accepted Answer

Data is encrypted at rest and in transit, isolated per tenant, protected by role-based access, and tracked through audit logging.

Question 7

Can I process email attachments?

Accepted Answer

Today you upload documents directly. Gmail and Outlook intake that pulls attachments automatically is on the roadmap.